Archive for June 2017

“You did what? What kind of idiot would do that?!” Keith’s fervent desire was to yell obscenities at the company executive on the other end of the phone line. No one would blame him, right? The user was 3,000 miles away from the office, using Wi-Fi to connect to the company’s VPN and had just…

“Broken file links” may not be a phrase that is frequently bandied about the IT department, yet they commonly result in lost data, downtime, frustrated users and angry bosses. The amount of time they can chew up is astronomical. A user screaming, “My links aren’t working!” is one of those unexpected emergency calls that take…